Code of Conduct

Mission Statement: To make Bally Haly your destination of choice for golf and hospitality in a spectacular environment.

Key Values:

Quality: A commitment to ensure the highest quality in every aspect of its operations.

Service: A commitment to provide the highest level of service throughout the organization to ensure a satisfying experience for members.

Respect, Inclusivity and Equality: A commitment to maintain a respectful and inclusive workplace for its staff, members and the public and to ensure that every person is treated equally.

Accountability: A commitment to open and transparent sound fiscal management in pursuit of Bally Haly’s goals.

Code of Conduct for Members, Volunteers and Guests

The purpose of this policy is to establish clear and acceptable behaviour expectations for the members, volunteers, and guests of Bally Haly Golf Club Corp. (“Bally Haly”). The intent is to ensure that all persons are treated with dignity and respect while playing, visiting, working, or volunteering at Bally Haly and its facilities. Bally Haly deems that upon payment of membership or guest fees or by accepting a volunteer role, all members, volunteers, and guest have given their consent to be bound by this Code of Conduct. Bally Haly’s vision is to provide a welcoming, respectful community for all. To that end, the objective of this policy is to ensure an environment that is free from discrimination, harassment, abuse and violence for members, volunteers, employees, and guests. Furthermore, the aim is to provide information on what is to be expected following any violations of this Code of Conduct.

Responsibilities Of Members, Volunteers and Guests

By accepting to engage in activities or enjoy the use of the Bally Haly facilities, every member, volunteer, or guest is deemed to agree to the rights and privileges governed by Bally Haly’s bylaws, policies, and rules. Their conduct must adhere to such guiding documents.

Members, volunteers, and guests, will:

  • Demonstrate personal integrity, sportsmanship, and respect for others
  • Respect the rights of members, employees, volunteers and guests
  • Refrain from engaging in any form of discrimination or harassment
  • Respect the golf course, equipment and facilities
  • Refrain from actions associated with vandalism
  • Refrain from actions such as playing loud music or excessive shouting that may disrupt other members or guests from enjoying their activities
  • Ensure mobile phones are set on minimum ring tone or preferably switched to silent to avoid disrupting others
  • Avoid slow play. In golf, keep up to the group in front or allow other golfers to play through
  • Refrain from any illegal use of drugs or excessive use of alcohol
  • Refrain from using abusive or profane language; displays of temper (such as throwing of clubs); and threatening physical gestures or motions
  • Abide by all local, Provincial, and national laws and regulations
  • Refrain from instructing staff on duties or job performance
  • Direct any concerns, complaints, or constructive suggestions regarding club operations to the General Manager
  • Adhere to the dress code established by Bally Haly
  • Be an ambassador for Bally Haly

Violations and Sanctions

The General Manager is the initial point of contact with authority to enforce the Code of Conduct with any persons who are, or may be suspected of being, in violation. In response to a report of suspected violation, the General Manager will initiate an investigation which may lead to violators being subject to sanction, reprimand, and other corrective measures, including:

  • Verbal or written warning
  • Immediate suspension of rights and privileges pending investigation or for a particular period
  • Suspension of membership by the Board
  • Termination of membership by the Board

Disciplinary Review Process

Any person who feels there has been a violation of the Code of Conduct should report this to the General Manager.

  • All complaints will be directed to the General Manager, in writing by letter or email (generalmanager@ballyhaly.com) within three (3) days of the violation
  • The General Manager will advise the President of the complaint
  • The person who is said to have violated the Code of Conduct will be notified of the complaint and given an opportunity to respond within three (3) days
  • The General Manager will review all information and undertake a further investigation if necessary
  • The General Manager has the discretion to refer the matter to the Disciplinary Committee
  • The Disciplinary Committee will complete its investigation and communicate its recommendation, without delay, to the Board
  • The Board may schedule a meeting with the Chair of the Disciplinary Committee, or designate, to review the report and determine if the recommendation is accepted, rejected, or requires amendment
  • The President will communicate in writing the outcome to the parties involved
  • The decision may be appealed within ten (10) days by any involved
  • If there is an appeal, the Board will convene a committee of three (3) independent individuals who will review the report to determine the merits of the findings. The appeal process will not include further investigation with the parties. The committee will provide its recommendation to the Board
  • The President will communicate the appeal decision to the parties. This decision will be final
  • Any member suspended or terminated from Bally Haly will not be permitted on the premises during the period of the suspension or indefinitely, if terminated, unless the General Manager, as directed by the Board, provides permission
  • If the complaint is related to the General Manager, the complainant must notify the President in writing by letter or email (president@ballyhaly.com) within three (3) days
  • The President will notify the Board of the complaint against the General Manager
  • The Board will endeavor to complete the process without delay

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